This Privacy Policy explains how CleanNest Solutions handles personal data when you use our website, request move-in or move-out cleaning services, or communicate with us about a booking or service visit.
We use personal data to respond to inquiries, prepare quotes, confirm property scope and access, schedule appointments, coordinate cleaning visits, manage handover timing, process payments, maintain business records, improve website performance, and address security, fraud prevention, or legal compliance needs.
We may share personal data with trusted service providers that support website hosting, communications, scheduling, payment processing, record management, or similar operational tasks. These parties are expected to use the data only for the services they provide to us and to maintain appropriate confidentiality.
We may share personal data with public authorities, courts, or other parties when we believe disclosure is required to comply with applicable law, enforce our terms, protect our rights, or respond to a lawful request.
Subject to legal limits, you may request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where we no longer need the data. You may also withdraw consent where processing is based on consent, without affecting prior lawful processing.
To protect privacy and prevent unauthorized disclosure, we may ask for information needed to verify your identity and locate the relevant records. We will review and respond within a reasonable period under applicable law and may explain any lawful basis for refusing or limiting a request.
We retain personal data for the period needed to manage inquiries, quotes, appointments, service records, payments, and dispute handling. When data is no longer required, we delete it or anonymize it unless a longer period is needed to meet legal, accounting, or operational obligations.
The updated version will apply from the effective date shown on the policy page. If a change is material, we will take reasonable steps to draw attention to it through the website or another suitable channel before the change takes effect.
We may collect contact details, property and access information, booking preferences, service scope details, condition photos when provided, payment-related records, and communications sent through our website or booking channels. We may also process technical data such as device, browser, and usage information needed to operate and secure the site.
We receive data directly from you when you submit an inquiry, request a quote, arrange an appointment, or communicate with us. We also obtain information from your browser or device through standard website functions, and we may record details created during scheduling, service coordination, and completion handover.
Our site may use essential cookies to support page functions, security, and session continuity. We may also use preference cookies to remember basic settings and analytics cookies to understand how the site is used. Cookie use is limited to what is reasonably needed for operation, performance, and service improvement.
You may manage cookies through your browser controls, including blocking or deleting cookies already stored on your device. Some site functions may not work properly if certain cookies are disabled. Where required, we may also present a cookie notice or preference control for non-essential cookies.
